Defensive Design for the Web: How to improve error messages, help, forms, and other crisis points by Matthew Linderman
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Let's admit it: Things will go wrong online. No matter how carefully you design a site, no matter how much testing you do, customers still encounter problems. So how do you handle these inevitable breakdowns? With defensive design. In this book, the experts at 37signals (whose clients include Microsoft, Qwest, Monster.com, and Clear Channel) will show you how.
Defensive Design for the Web: How to improve error messages, help, forms, and other crisis points
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